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Cookie Policy

Art.1 General information

To ensure that you receive the most relevant information and the best services when you visit the WEBSITE, certain information and data will be collected through the use of so-called “cookies”. “cookies. This helps us (and other authorised third parties) to provide you with a personalised experience when you visit our website. It also allows us to improve our services and make sure you can easily find what you are looking for. We want you to understand how we use these technologies, which is why this cookie policy explains the types of technologies we use, what they do and your choices regarding their use.

Art.2 What are cookies?

Cookies are small text files used to temporarily store information about a user’s actions, preferences or other activity when visiting a website. They are saved on the computer or mobile device used by the user for a certain period of time, depending on their type.

Cookies help make the website more convenient to use by saving users from having to enter their preferences each time they visit the site or move from page to page. Cookies allow the website to function smoothly, monitor for irregularities and identify opportunities to optimise the way it provides information and communicates with users.

There are two types of cookies – permanent and temporary or session cookies.

Persistent cookies are stored as a file on your computer or mobile device for a long period of time.

Session cookies are temporarily placed on your computer when you visit our site but disappear when you close the page, which means they are not permanently stored on your device.

Art.3 We and our service providers may use the following types of cookies:

Art.3.1 Essential cookies

These cookies are strictly necessary for our website to perform its functions. We use these cookies for example:

  • to establish the authenticity and identity of our users when they use our site so that we can provide our services;
  • so that we can comply with our Terms and Conditions and maintain the security of our services.

Art.3.2 Performance and functionality cookies

These cookies are not strictly necessary but allow us to personalise your online experience on our website. We use these cookies for example:

  • to remember your preferences so that you do not have to enter information you have already provided each time /for example, when you enter your details to access our services or when you use an enquiry form/;
  • to collect information about how our users use our services so that we can improve our website and our services and to conduct market research (for example: information about popular pages, viewing habits, number of clicks, number of shares, likes for a page, last pages visited, etc.

Art.3.3 Advertising cookies

We use these cookies for example:

  • to obtain information about how you use our website, such as pages you visit or how you respond to advertisements, in order to provide you with advertisements that are tailored to you;
  • to determine which are the most popular parts of our website;
  • to monitor the use of our services and our website (frequency and timing);
  • to monitor the success of a product;
  • to determine how often you and other users visit our website;
  • to conduct surveys so that your interaction with our website and ourselves can be improved.

Often, these cookies are designed to deliver ads that are tailored to you – both on and off our website. This type of advertising is known as “interest-based advertising”. Many of these types of cookies belong to our service providers.

Art.3.4 Session cookies

We may also use session cookies, for example:

  • to allow you to move between the different pages of our website. This practice is known as “single sign-on”;
  • to recognise you when you return to our site to use our services;

Article 3.5 Third Party Cookies

We also use some third party cookies as part of our services. These cookies are managed by the respective sites and are not controlled by us. Listed below are some of the third party cookies we use, some of which can be turned off using your browser’s general settings. For others, you need to visit the relevant websites and follow the instructions provided.

Art.4 Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). The information collected via cookies about your use of our website is usually transmitted to a Google server in the USA and stored there.
Our website uses Google Analytics with the “anonymised IP” extension. This means that in member states of the European Union or in other countries that are parties to the European Economic Area Agreement, your IP address collected by Google Analytics cookies will be cut off by Google before it is transmitted to the United States. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and cut off there. On behalf of the Company, Google uses this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with additional services relating to website and internet usage. The IP address sent by your browser in the context of Google Analytics will not be merged with other data from Google.

You can prevent cookies from being saved by setting your browser software accordingly; please note that in this case you may not be able to use all the features offered by our website. You can prevent the collection and processing of data obtained through cookies and relating to your use of the website (including your IP address) by downloading and installing a browser plugin from the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Detailed information about the terms of use and data protection can be found at
https://www.google.com/analytics/terms/bg.html
either on
https://support.google.com/analytics/answer/6004245?hl=bg.

The legal basis for the processing of personal data when using cookies is Article 6(1) para. 1 lit. f) GDPR.

Using the Google Inc. Remarketing or “Similar target groups”

On our website, we use Google’s Remarketing or “Like Targets” feature. Through this feature, we can serve you targeted advertising, tailored to your interests, when you visit other websites on Google’s display and/or search network. Google uses so-called cookies to carry out website usage analysis, which forms the basis for creating interest-based advertising messages. For this purpose, Google saves a small file with a sequence of numbers in the browsers of website visitors. Through this number, visits to the website as well as anonymised data about the use of the website are recorded. This does not perform the storage of personal data of website visitors. If you then visit another website on the Google Display Network, you will be shown inserted advertising messages, which will most likely take into account the product and information sections you have previously visited. Further information about Google Remarketing, as well as Google’s data protection declaration, can be found at: https://policies.google.com/technologies/ads.

You can permanently disable Google’s use of cookies by following the link below and downloading and installing the plugin provided there: https://support.google.com/ads/answer/7395996. Alternatively, you can disable the use of cookies from third-party vendors by going to the Network Advertising Initiative’s disable page at http://optout.networkadvertising.org/?c=1#!/ and applying the additional opt-out information provided there.

The legal basis for the processing of personal data when using cookies is Article 6(1) para. 1 lit. f) GDPR.

Article 5 Social networks and social plugins

Through our social media pages we offer you comprehensive personal support. If you send us an enquiry via one of these social networks, we forward it to the relevant department. The data is only used to respond to your request and is not forwarded to third parties. The legal basis for the processing of personal data in the context of processing your request is Art. 6 para. 1 lit. f) GDPR. To be able to contact us via social networks, you must be registered on them. To this end, the companies behind each of them process personal data as needed. We have no influence on the type, scope and processing of this data.

Our website uses the social plug-in(s) of the social network Facebook, the controller for Facebook of the personal data of EU persons is Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland, and the processor is Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). Information about Facebook plugins and what they look like can be found here: https://developers.facebook.com/docs/plugins.

When you connect to a page on our website that contains such a plugin, your browser will establish a direct connection to Facebook’s servers. The plugins transmit their content from Facebook directly to your browser and integrate it with the web page. Through this integration, Facebook receives information that your browser has called up the corresponding page from our website, even if you do not have a Facebook account or if you are not currently logged in to Facebook. This information (including your IP address) is transmitted by your browser directly to a Facebook server in the USA and stored there. If you are logged into Facebook, Facebook can link your visit to our website directly to your Facebook account. When you interact with plugins, for example, write a comment, this information is also transmitted directly to a Facebook server and stored there. In addition, the information is published on your Facebook profile and shown to your Facebook friends. Please note that as a website provider, we do not receive information about the content of the transmitted data or their use by Facebook. Information on the purpose and scope of this data collection, the further processing and use of this data by Facebook, as well as your respective rights and setting options for the protection of your privacy, can be found in the Facebook data protection guidelines: https://www.facebook.com/policy.php.

If you do not want Facebook to link the data collected via our website directly to your Facebook profile, you must log out of Facebook before visiting our website.
Insofar as the data described above are personal data, the legal basis for their processing is Article 6(1)(a) of the GDPR. 1 lit. f) GDPR.

Art.6 How are cookies deleted?

You can choose whether or not to accept cookies. If you want to know when your computer receives a cookie, you can set your browser to notify you. This gives you the option to accept or decline a cookie. Your computer may be set to reject all cookies. If you want to find out how to do this, visit https://www.aboutcookies.org/. Please note that changes to your browser that disable the cookie feature will prevent parts of our site from functioning properly.